Leadership is so heavily interpersonal that communication is an element of almost everything a leader does. Yet many leaders do not have a clear distinction in their mind between communication and conversation.
In this episode Dr. Mike develops a definition of communication and examines four communication processes. The four are clarification, persuasion, negotiation, and collaboration.
He also looks at seven different levels of communication, each of which must be done well for the levels above it to succeed.
Even though Dr. Mike explore communication within the context of business leadership, the principles which he outlines are valid for anyone in any communication setting.